Last updated: 17 April 2026

1. Introduction

Icebo Enviro Projects (Pty) Ltd ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at iceboenviro.co.za or contact us regarding our environmental consulting services.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, telephone number, and postal address when you contact us through our website enquiry form or by direct communication.
  • Professional Information: Company name, job title, and project details provided in the context of a business enquiry.
  • Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on each page, collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the environmental consulting services you have requested.
  • Send you relevant information about our services, project updates, and industry developments where you have consented to receive such communications.
  • Improve our website and services based on user feedback and behaviour.
  • Comply with legal obligations applicable to environmental consulting firms in South Africa.

4. Legal Basis for Processing (POPIA)

Icebo Enviro Projects processes your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Our lawful basis for processing includes:

  • Performance of a contract — where processing is necessary to fulfil an agreement with you.
  • Legitimate interests — where we have a legitimate business interest in processing your data that does not override your rights.
  • Consent — where you have given explicit consent for specific processing activities.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Regulatory authorities and government departments where required by law (e.g., DFFE, DMRE, DWS) in the course of environmental authorisation submissions.
  • Specialist sub-consultants engaged to assist with specific elements of your project, under strict confidentiality obligations.
  • IT service providers who assist with website hosting and email communications, bound by data processing agreements.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Project records are typically retained for a minimum of 5 years in line with environmental regulatory requirements.

7. Your Rights under POPIA

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, subject to legal retention obligations.
  • Object to the processing of your information.
  • Lodge a complaint with the Information Regulator of South Africa.

8. Cookies

Our website uses cookies to enhance user experience and collect analytical data. You may control cookie settings through your browser. Disabling cookies may affect certain features of the website.

9. Contact Information

For any privacy-related queries or to exercise your rights, please contact us at:

Icebo Enviro Projects (Pty) Ltd
Address: 19A Village Rd, Unit 2, Kloof
Telephone: +27 (0) 31 765 4129
Email: info@iceboenviro.co.za

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.